Frequently Asked Questions

For Hosts

1. How do I request a show?
2. What should I offer an artist to play?
3. My artist wants me to sign a “rider.” What’s that?
4. How do I know the status of a request?
5. Artist has approved my request. What do I do now?
6. What if I’m not sure about the date, location or number of guests?
7. I can’t host. Can I still help?
8. I’ve booked an artist, now what?
9. I’m worried my crowd fund goal won’t be met. What can I do?
10. How do I know who’s coming?
11. Can I let more people attend than I planned on?
12. Can I change the date or location?
13. When is my location revealed?
14. How do I cancel a booked show?
15. What if I need to provide sound or other equipment?
16. What about local laws, liability and security?

REQUESTING A SHOW


How do I request a show?

When you follow a link to an artist’s Fanswell page, click the red Host button on a ticket or in the Fanswell calendar. Supply some information about your location and upload a few photos of your space. On the next page you'll decide how much to offer the artist for their performance and choose a show funding type. After you review and submit your request to the artist you’ll get an email confirming your request was received.


What should I offer an artist to play?

We do a few things to help make this part less stressful. When you make your request, you’ll see a simiple guideline from the artist indicating how much they tend to perform for, or what sort of per-ticket price they aim for. If you’re still not sure, enter any amount and you and the artist can discuss what’s fair. Sometimes travel or equipment rentals affect the cost. Please ask us and we’ll help.


My artist wants me to sign a “rider.” What’s that?

A rider is a simple document that defines what an artist needs before, during, and after their performance. This includes technical requirements like power and gear as well as hospitality requirements such as a quiet room or cup of coffee before the show. Our platform helps ensure expectations are clear for everyone, so most Fanswell artists don’t require a rider. You have no obligation to sign a rider. Check out our User Agreement for details.


How do I know the status of a request?

Fanswell sends alert emails every step of the way, so you know exactly where things stand. Also, each ticket is labeled with the status of your request on your account dashboard. Requests can be one of the following statuses:

  • Needs Approval - The artist has not yet approved your request. During this period, you may use the show details page to send the artist a message, and edit or cancel your request.
  • Needs Payment - The ball’s in your court. The artist has approved your request and is waiting for you to complete payment. Crowd funded requests are labeled Needs Payment until your funding goal is reached. During this period, either party can cancel the request; but neither party can edit the request.
  • Booked! - The show is paid for. All good!
  • Declined - The artist isn’t able to accept your request, which is often due to scheduling or issues unrelated to your offer. The show details page remains active during this period.

Artist has approved my request. What do I do now?

For host funded and ticket funded shows, click Make Payment on the show details page. For crowd funded shows, your next step is to invite friends to contribute. It’s best to complete payment as soon as possible, so the artist can keep his commitment to the date.


What if I’m not sure about the date, location or number of guests?

Enter your best guess. If your date is flexible, let the artist know when you make your request. And it’s best to overestimate the guest count because you can’t change that number as it controls the maximum number of people that can RSVP, buy tickets or contribute to the crowd fund.


I can’t host. Can I still help?

Yes! Please help find someone who can. Forward Fanswell announcements to your friends, and share links to artists’ tour pages on Twitter, Facebook and anywhere else. Thank you.

MY BOOKED SHOW


I’ve booked an artist, now what?

Customize a Show Page for your guests, then use Fanswell to tweet and post to Facebook, and include your show page web address in emails to guests. Let anyone know if you want them to share with their friends, too.


I’m worried my crowd fund goal won’t be met. What can I do?

Start reminding your guests to contribute, and invite more people! If someone’s already contributed, they can contribute more without adding to your guest limit. If you're really in a bind and want to make sure the show takes place, you can pay the balance of the crowdfund yourself.


How do I know who’s coming?

You’ll see a printable list of everyone who’s responded on the bottom of your Show Details page. You can manually add people to the guest list here too.


Can I let more people attend than I planned on?

Sure. If you want more people to attend than you specified when you made your request, give the artist a heads-up, then let people know any way you want. They won’t be able to RSVP, buy tickets or contribute to the crowd fund, but it's okay if you collect money for the artist from these last-minute guests at the show.


Can I change the date or location?

Of course. We know plans can change, so if you move your location, just make sure the artist is okay with it, then let your guests know the new address. If you wish, you can note the new address in the description on your Show Page.


When is my location revealed?

The address you provided when you booked the show is emailed to guests when they RSVP, buy a ticket, or once a crowd fund goal is reached. If you wish, use your show description to give guests a heads-up such as “It’s at my house” or “our favorite coffee house.” See our User Agreement regarding privacy and security.


How do I cancel a booked show?

Let the artist know as soon as possible that you intend to cancel, as well as your invited guests. We do not send an automated email to your guests. Then ask us and we’ll take care of it. A fee may apply if the cancellation is within seven days of the show. Please see our User Agreement for details.


What if I need to provide sound or other equipment?

Most artists bring everything they need to perform but may ask you to help, depending on your space or the kind of show you want. A typical request might be “two speakers, an amplifier and an extension cord.” You can search online for “audio equipment rental” and your zip code, or ask local organizations such as schools and churches if they can provide anything. Or just ask us and we’ll help.


What about local laws, liability and security?

Hosts are responsible for noise ordinances, crowd control, alcohol restrictions, fire codes, and other laws; and household and personal liabilities that may concern your show, as described in our User Agreement. Remember, Fanswell acts as a middleman, not the promoter or host of your show.