Frequently Asked Questions

General Information

1. What is Fanswell?
2. How does Fanswell work?
3. What is a typical Fanswell show?
4. Are Fanswell shows open to the public?
5. I’m a manger or agent. Is Fanswell for me?
6. I’m a professional event organizer or booker. Is Fanswell for me?
7. Who are you guys?
8. How do I keep up with Fanswell artists?
9. Can I use Fanswell if I live outside of the U.S. and Canada?
10. What about sound or other equipment needs?
11. Who pays an artist to play?
12. How does Fanswell make money?
13. What about tipping at the show?
14. What are cancellation and refund policies?
15. I’m a host, how can I fund the show?
16. Can a host make a profit?
17. Can a host make a deposit to hold a date?
18. Can a host ask artist questions before committing?
19. Is my payment secure?

FANSWELL BASICS


What is Fanswell?

We make it easy for musicians and fans to connect for live shows in private places like living rooms, backyards and coffee houses.


How does Fanswell work?

Musicians let fans know when and where they want to play, and we provide easy ways for fans to respond, discuss details, and choose how to pay.


What is a typical Fanswell show?

Musicians and hosts decide what a show booked through Fanswell will be. Shows can be anywhere a host makes arrangements, and performances are typically 40 minutes or so, and are a main part of any event, rather than background music. We consider a Fanswell show to be anything that makes the artist, host and guests happy.


Are Fanswell shows open to the public?

Typically, no. Most hosts limit their Fanswell shows to their invited guests. It’s up to the host if he or she wants to open the guest list to the artist’s fans.


I’m a manger or agent. Is Fanswell for me?

Yes! We’ve built Fanswell with you in mind. Manage tours for your entire roster, plan months of bookings, organize thousands of offers, and share access with your artists. You tell us where to send the checks. See our Managers and Agents FAQ for more information.


I’m a professional event organizer or booker. Is Fanswell for me?

Absolutely! Fanswell makes it easy to make offers to and book artists. We have tools to help with managing tech and hospitality riders and we give you a suite of event marketing tools to help spread the word about Fanswell events via email and social media. While Fanswell is designed primarily for private, fan-hosted events, there's nothing preventing you from using Fanswell to book artists at your established bar or club venue.


Who are you guys?

We’re a team of music pros, tech-heads, artists, entrepreneurs, and music lovers, and we're thrilled to be helping musicians. We’re based in Los Angeles and Oklahoma City.


How do I keep up with Fanswell artists?

First, make sure you’re on your favorite artists’ Twitter, Facebook and email lists so you receive their notices about Fanswell dates. Join Fanswell to learn about tours in your area that we think you’ll like. If you don’t see your favorite artists on our featured tours page, please let them know about us, or ask us and we’ll wrangle them.


Can I use Fanswell if I live outside of the U.S. and Canada?

Presently, only U.S. and Canadian postal codes and phone numbers are supported, and we’re only processing payments in US Dollars.


What about sound or other equipment needs?

Artists typically have everything they need, but show requirements can vary. You’ll be able to discuss things like this before you commit to a show. You can always ask us to discuss what you might need.

MONEY QUESTIONS


Who pays an artist to play?

Artists are paid by the people who are hosting Fanswell shows where they are performing.


How does Fanswell make money?

We charge hosts and guests 5.5% based on the performance fee, plus $0.99 for each ticket or crowdfund contribution made. We keep 7.5% of an artist’s performance fee. Artists keep 100% of any sales from t-shirts and CD’s.


What about tipping at the show?

Tipping is totally fine. We know it’s part of playing live. And even though Fanswell requires an artist’s fee be processed through Fanswell in advance of a show, we know that last-minute guests may attend who didn’t buy a ticket or help crowd fund. We’re okay with the host collecting money from those guests at the venue.


What are cancellation and refund policies?

If a host cancels a booked show more than seven days before a show, any money is refunded, excluding Fanswell’s transaction fees. If cancellation is within seven days of the show, 50% of the performance fee is forfeited. See our User Agreement for details, including rescheduling a show.

PAYMENT OPTIONS


I’m a host, how can I fund the show?

Hosts have three different options to raise money to pay the artist. Payments may be processed through Visa, MasterCard, Discovery and American Express.

  1. Crowd Funded – Use this if you want to split the cost with guests. Hosts may choose to raise more than the artist's fee to cover hosting expenses. Money raised over this combined total goes to the artist.
  2. Host Funded – Use this if you want to pay the entire artist’s fee yourself. Guests will submit RSVP requests through Fanswell. Hosts have the ability to approve or decline RSVP requests.
  3. Ticket Funded – This is intended for hosts who want to make a profit. Host pays the entire performer’s fee in advance, and determine the price and quantity of tickets to be sold.

Can a host make a profit?

Yes. Selling tickets allows hosts to raise more than the artist collects, like a traditional promoter. The artist is made aware of the host’s intentions before accepting the booking. We send hosts their money within seven days after the show.


Can a host make a deposit to hold a date?

No. Paying the entire artist’s fee is the only way to secure a date.


Can a host ask artist questions before committing?

Always. After you send an artist your request, we provide an awesome discussion feature on the show details page so the host and artist can discuss details to make sure everyone’s expectations will be met prior to any commitment.


Is my payment secure?

Yes. We use the industry standard Authorize.Net for our credit card transactions. For more information, visit http://authorize.net.